1. Introduce students with accreditation infrastructure in Europe and Croatia, and basic concepts and principles of quality management in the laboratory. 2. Qualify students to apply the standard HRN EN ISO / IEC 17025 when implementing a quality system in the laboratory.

Student responsibilities:

Grading and evaluation of student work over the course of instruction and at a final exam:

75 % - colloquiums or final written exam 25 % - seminars and workshops

Methods of monitoring quality that ensure acquisition of exit competences:

Overall students success in colloquiums, and the willingness of students to other forms of engagement (discussions, seminars, workshops, etc.) will be analysed. Teachers work and quality of this program will be evaluated through university questionnaire within ISVU system.

Upon successful completion of the course, students will be able to (learning outcomes):

Students will be able to: 1. Understand the accreditation infrastructure in Europe and Croatia. 2. Interpret the requirements of the management system according to HRN EN ISO / IEC 17025. 3. Apply tools to validate metrology competence. 4. Understand laboratory performance assessment and accreditation of calibration laboratory. 5. Competently participate in the process of introducing a quality system in calibration laboratory.

Lectures

1. Accreditation infrastructure in Europe and Croatia

2. Organization of work in calibration laboratory, introduction and basic concepts

3. Managing the work in laboratory, quality system, goals and quality policy

4. Managing documents and records

5. Managing non-conforming work and corrective actions

6. Customer service and complaints

7. Requirements for accommodation and environment, measuring equipment

8. Calibration methods and validation of methods

9. Measuring uncertainty and traceability

10. Ensuring quality of results

11. Implementing internal audits

12. Implementing management review

13. Tools for evaluation of metrology competence

14. Accreditation procedure

15. Benefits of accreditation

Exercises

1. Examples of HAA accredited laboratories

2. Getting acquainted with the structure of HRN EN ISO / IEC 17025

3. Creating a Quality manual

4. Creating a general procedure

5. Examples of non-conformities

6. Creating a user satisfaction survey and examples of complaints handling

7. Visit to the National laboratory for length - accommodation, environment and measuring equipment

8. Creating a technical procedure

9. Example of measurement uncertainty estimation

10. Example of creating a calibration certificate

11. Workshop: Implementing internal audits

12. Workshop: Implementing management review

13. Analysis of results from interlaboratory comparison

14. Workshop: Accreditation procedure

15. Experience in accreditation of National laboratory for length and discussion

Compulsory literature:

Norma HRN EN ISO/IEC 17025:2017

Norma HRN EN ISO/IEC 17025:2007

Complying with ISO 17025, A practical guidebook, United Nations Industrial Development Organization, 2009.

Understanding and implementing ISO/IEC 17015, Ludwig Huber, 2009.

Zakon o akreditaciji NN 158/03

Recommended literature: